TECHNICAL SUPPORT AND SALES SOLUTIONS
Our technical help desk services are flexible to accommodate new product or feature launches, cyclical selling, remote desktop, updates, upgrades and increased demand. Each service is scalable to grow alongside our client’s brand, and we align our success with the success of our client. We are very proud to be the highest revenue-generation sales channel for our clients and to have the most qualified technical support team.
For every new customer engagement, we provide an extensive training program to our employees to learn about the brand’s products & services. Our agents (CSRs) are trained to follow systems and procedures. These systems and procedures can be modified at any time to fit the dynamic needs of your business. Arvato CRM Turkey creates value for brands by maximizing sales channel revenue and perfecting the customer experience.
We strive to go beyond KPIs and consistently improve speed-to-answer and firstcall resolution, which means fewer calls pass on to our client’s teams. By diagnosing and resolving your customers’ technology and software issues the first time,costs are kept down, and customer loyalty increases.
As part of our complete outsourcing services, each team receives dedicated operations management, training and Q&A staff. The added value gets passed to customers through the convenience of shorter wait times and the best quality service.
We recruit and hire qualified top talent, so our clients can rest assured that knowledgeable specialists will be assisting their customers with technical support issues as they arise. Our proven recruiting and retention processes mean we can cost-effectively and quickly scale up and down to better absorb the impact of new product releases or seasonal fluctuations.
Our trained staff shares their technical knowhow and sales experience with our clients’ other sales channels to help maximize revenue from all contact points.
It’s our job to build your brand and ensure every customer gets a positive experience.
- Help desks
- Hardware / software
- Internet services / online support
- Warranty / post-warranty support
- Level 1 / Level 2 / escalations
- Sales channel for cloud and other services
- Technical training for other channels